Returns and Refunds
Returns
We are happy to offer a return within 7 days of the delivery date if the product has a manufacturer defect. Please note that all sales are final on ALL ITEMS. When making a return there will be a $5 restocking fee to cover the process of receiving and inspecting the product. Please make sure to include the items in their original packaging. We cannot accept returns without this.
How to Return or Exchange an Item
To begin the return process, please send an email to our customer service support team at PrestigeGarageDesign@gmail.com with your name, order number, picture of the defective product/incorrect item and reason for return/refund. If we are not contacted prior to a return we will not accept the return or refund the order. Contact us with your inquiry with "Return Request" and your order number in the subject.
Return Label
You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
Refunding a Return
We will begin to process your return once we receive the package back at our warehouse. Please make sure to return your items in the original packaging. And we ask for your patience as the return process can take up to 10 business days to process. Items returned must be unused and in original condition upon receipt to be eligible for a refund.
Defective Items
If your order arrives defective, please email us within 7 days of the delivery date including your order number and clear pictures of the defect.
Broken In Transit
If your order arrives broken due to a violent transit, this is at the fault of the carrier. Please contact the carrier for broken items due to shipment.
Cancellations
We process our orders quickly, and we ask that if you need a cancellation, please contact us as soon as possible. We ask that you cancel within 24 hours of your purchase. If you ask outside of 24 hours we will not be able to cancel your order.
“Return to Sender”
Prestige Garage Designs cannot be held liable for failed delivery attempts due to an incorrect address, insufficient address, abandoned package, or refused package. The carrier of your package classifies what they deem undeliverable and we do ask that our customers ensure that all information provided to us is accurate upon checking out. If the package is refused, we are not held liable for the package. Please reach out to us first if you would like to process a return.
When processing a return, please email PrestigeGarageDesign@gmail.com with your order number and “Return Request” in the subject line. Please send a detailed reason why you are requesting a return and we can proceed from there.
For additional help please contact us at: ✆ (913) 732-3751 Monday - Friday from 9:00 am to 3:00 pm CST and/or Email Us at PrestigeGarageDesign@gmail.com.