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FAQ

Q: What is the magnetic hinge and handle set made from?

A: Our hinge and handle set is made out of a UV-resistant, durable, malleable plastic that has been designed to withstand the elements and prevent from fading in the sun.

Q: What is holding it on the door?

A: Our garage hinge and handle set are held onto the door by a strong magnet.

Q: What types of garage doors does our hinge and handle set work with?

A: Our magnetic hinge and handle set only works on steel/metal doors. Our magnetic hinge and handle set does not work on vinyl doors, aluminum doors, or wood doors.

Q: Will the handles clear the door frame when going up and down?

A: The hinges are essentially flush. The handles protrude from the door about a half of an inch. There should be no issues with clearance.

Q: Can I paint my magnetic garage hinge and handle set?

A: We do not recommend you paint your magnetic hinge and handle set. To achieve a more desirable color some have asked if painting is an option. We are not responsible for any fading or chipping that may occur.

Q: Can I use screws/glue to put them on my doors?

A: We do not recommend putting screws through our product, or gluing our product to your garage door. If you would like to, do so at your own risk. We are not liable for any damage caused due to screwing or gluing our magnetic hinge and handle set to your door.

Q: How do I check the status of my order?

A: Upon placing your order, please allow 24-72 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email. Then you can then track your order by going to this page - Order Lookup Page

Q: How long does shipping take?

A: Please allow up to 24-72 hours for your order to process, and an additional 2 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 7-15 days. For International orders, please allow up to 15-30 days. (Due to the pandemic, shipment duration may differ)

Refer to our shipping policy for more information.

Q: Why does shipping take so long?

A: Our products are one of a kind and are ​significantly lower priced​ than other competitors in the home improvement industry. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible. 

Refer to our shipping policy for more information.

Q: Do you ship Internationally?
  
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.     
                                                              
Q: Is your website secure with my personal information?
  
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details.
Refer to our privacy policy for more information.
  
Q: How do I order on your website?
    
A: Simply find the product you'd want and click the 'Add To Cart' button or use the 'Buy Now Button'. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
    
Q: Does Prestige Garage Designs provide a quality guarantee for all the products being sold?
  
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed. You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.
  
For more information refer to our refund policy.
  
Q: What are the product dimensions?
     
A:
Hinges: L 15" x H 2.5" Inches Approx
Handles: L 9" x H 2" Inches Approx

 Q: Do they work on wood, aluminum doors?

A: Please notice that the decorative garage door hinges and handles are magnetic, only suitable for steel and steel core doors, can  not be used on aluminum or wood doors. If you are not sure of your garage door material, please check it by placing a magnet on it. If a refrigerator magnet can stick to it, so will these handles and hinges.